# View a Ticket
View Ticket provides an overview of a selected Ticket, providing basic information including Selected Computer, Description, File Uploaded, Email Address, Notify User's email address, and Assigned To.
From this view, you can edit the Ticket and download the attached file if one is included in the Ticket.
{% hint style="info" %}
If you are looking for a more detailed view of the Ticket, including status changes, notes, etc., see [View History](/faronicsdeploy/ticketing/ticket-actions/view-history.md).
{% endhint %}
The Ticket View can display **Incoming Ticket Report** (All Tickets), **Active**, **Closed**, **My Tickets**, and **Unassigned**.
To change the current view click the drop-down menu to the right of the table header (the default view is Incoming Ticket Report (All Tickets)). The screenshots below show changing from **Incoming Ticket Report** View to **Active View**.
Changing the Current Ticket View
View Changed to Active Tickets View
### Viewing a Ticket
To View a Ticket:
1\. Select the **Tickets View** tab on the top menu bar.
2\. Select a Ticket Report from the list.
3\. Click the **TICKET ACTIONS** button and select **View Ticket** from the drop-down menu that appears.
4\. (**optional**) If you wish to make any changes to the Ticket, click **EDIT**.
5\. (**optional**) If you wish to download the attachment, click the download icon next to the file name of the uploaded file.
6\. (**optional**) If you wish to close the Ticket, click the **CLOSE** button.
7\. Click the button on the top right corner of the Ticket to dismiss the Ticket from the view.
###
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.faronics.com/faronicsdeploy/ticketing/ticket-actions/view-a-ticket.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.