> For the complete documentation index, see [llms.txt](https://docs.faronics.com/faronicsdeploy/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.faronics.com/faronicsdeploy/ticketing/ticket-actions/assign-ticket-to-a-user.md).

# Assign Ticket (To a User)

A Ticket can be assigned to one or multiple users. 

To Assign a Ticket to a User:

![](https://3007061244-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MRkQfx_2cLnNNBX1muO%2F-MeWorLq92SMv5jLxP-l%2F-MeWu1Ho5opHOfCP2HOo%2Fimage.png?alt=media\&token=55ae81bf-c78c-416d-bf6e-6ce6bf6bfacb)

1\. Select the **Tickets** View.

2\. Select a **Ticket** from the **Incoming Ticket Report** List.

3\. Click the **Ticket Actions** button, then select **Edit Ticket** from the drop-down menu.

4\. Click **ADD** (or **EDIT** if the Ticket is already assigned to a user).

&#x20;<img src="https://3007061244-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MRkQfx_2cLnNNBX1muO%2F-MeWorLq92SMv5jLxP-l%2F-MeWvm9cw7EdkMV6jJ7g%2Fimage.png?alt=media&amp;token=cfda20b5-e8b1-446a-83e2-a64d8fab34a5" alt="" data-size="original">&#x20;

5\. Select a **User(s)** from the list to assign the Ticket(s) to.&#x20;

&#x20;

![](https://3007061244-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MRkQfx_2cLnNNBX1muO%2F-MeWorLq92SMv5jLxP-l%2F-MeWvwRm4LBxjrHCgfA6%2Fimage.png?alt=media\&token=d68c8026-7fa2-4fd4-88cc-9a758413b769)

{% hint style="info" %}
To select more than one user use control + click or shift + click (cmd + click for mac).
{% endhint %}

6\. Click the **ASSIGN TO SELECTED USERS** button.&#x20;

7\. Click **SAVE**.

{% hint style="success" %}
The Ticket is now assigned to a one or more Users.
{% endhint %}