Assign Ticket (To a User)

A Ticket can be assigned to one or multiple users.

To Assign a Ticket to a User:

1. Select the Tickets View.

2. Select a Ticket from the Incoming Ticket Report List.

3. Click the Ticket Actions button, then select Edit Ticket from the drop-down menu.

4. Click ADD (or EDIT if the Ticket is already assigned to a user).

5. Select a User(s) from the list to assign the Ticket(s) to.

To select more than one user use control + click or shift + click (cmd + click for mac).

6. Click the ASSIGN TO SELECTED USERS button.

7. Click SAVE.

The Ticket is now assigned to a one or more Users.