Assign Ticket (To a User)
A Ticket can be assigned to one or multiple users.
To Assign a Ticket to a User:
1. Select the Tickets View.
2. Select a Ticket from the Incoming Ticket Report List.
3. Click the Ticket Actions button, then select Edit Ticket from the drop-down menu.
4. Click ADD (or EDIT if the Ticket is already assigned to a user).
5. Select a User(s) from the list to assign the Ticket(s) to.
To select more than one user use control + click or shift + click (cmd + click for mac).
6. Click the ASSIGN TO SELECTED USERS button.
7. Click SAVE.
The Ticket is now assigned to a one or more Users.
Last modified 1yr ago