Enable Ticketing for a User

Ticketing can only be enabled for a User if the Organization that they belong to has Ticketing enabled. See Enabling Ticketing for Your Organization for further information.

To enable Ticketing for a User:

1. Select the User icon on the top right corner of the menu bar.

2. Select User Profile.

3. Enable the Receive Ticketing Alerts on Email switch.

Note: If you cannot see this option, the Ticketing Alerts need to be enabled for the Organization. Once enabled for the Organization, the option will appear for all users within the Organization. See Enable Ticketing for Your Organization for further information.

Ticketing alert emails are now enabled for this user.