Ticket Actions

Overview

Once a Ticket is submitted, it will appear as an Open ticket in the Ticketing View. Ticket statuses can be changed using the Ticketing View. Available statuses are Open, In Progress, and Closed.

Tickets can be created either using the Windows Notification bar or using the Deploy console.

The Deploy console also manages Ticketing. Using Deploy, you can

• Create a Ticket

• View a Ticket

• Edit a Ticket

• Add a Note to a Ticket

• Download a File Attached to a Ticket

• Change Status of a Ticket (Open, In Progress, Closed)

• Assign Ticket (To a User)

• Assign Owner (To a Ticket)

• Export a Report of All Tickets to a CSV File