> For the complete documentation index, see [llms.txt](https://docs.faronics.com/faronicsdeploy/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.faronics.com/faronicsdeploy/ticketing/enabling-ticketing/enable-ticketing/email-alerts-for-incoming-tickets.md).

# Enable Email Alerts for Incoming Tickets

Administrators can choose to receive alerts when a ticket has been submitted. To enable this, ensure that **Enable Ticketing** is enabled and check the box **Receive Ticketing Alerts on Email** within the **User Profile**. See [How to Enable and Configure Ticketing](/faronicsdeploy/ticketing/enabling-ticketing/enable-ticketing.md#how-to-enable-and-configure-ticketing) for further information.

![](https://3007061244-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MRkQfx_2cLnNNBX1muO%2F-MVqqLbp3dnq5x1EB-5N%2F-MVqr-tl3c66GTN38rSn%2Fimage.png?alt=media\&token=eb65808b-ff16-41d1-b4a6-52189aa371f2)

{% hint style="success" %}
The User will now receive Ticketing Alerts via Email.
{% endhint %}