Feature Definitions and Glossary
OS MANAGEMENT
View History
When using a Ticketing system, it is important to be able to view the history of a Ticket; this provides a timeline of status changes, actions taken, and any notes made, etc.
To View a Ticket's History:
1. Select the Tickets View tab on the top menu bar.
2. Select a Ticket Report from the list.
3. Click the VIEW HISTORY button.
4. The complete history of the Ticket will now be displayed; click OK to dismiss.
Last modified 4mo ago
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