> For the complete documentation index, see [llms.txt](https://docs.faronics.com/faronicsdeploy/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.faronics.com/faronicsdeploy/ticketing/ticket-actions/view-history.md).

# View History

When using a Ticketing system, it is important to be able to view the history of a Ticket; this provides a timeline of status changes, actions taken, and any notes made, etc.

To View a Ticket's History:

1\. Select the **Tickets View** tab on the top menu bar.

2\. Select a Ticket Report from the list.

3\. Click the **VIEW HISTORY** button.

![](https://3007061244-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MRkQfx_2cLnNNBX1muO%2F-MeWUdIRl1CYEX2S5ocB%2F-MeWWzdtu39oq_MSqFPj%2Fimage.png?alt=media\&token=8e0d9aea-e6da-4dc6-ba15-35f7a36b5a67)

4\. The complete history of the Ticket will now be displayed; click **OK** to dismiss.

![](https://3007061244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MRkQfx_2cLnNNBX1muO%2Fuploads%2FYl8qWSpfCQJGFHcdaS1a%2FTickets_view_history.png?alt=media\&token=26c85551-4078-460d-9e46-2bfd7f8b0933)