View History

When using a Ticketing system, it is important to be able to view the history of a Ticket; this provides a timeline of status changes, actions taken, and any notes made, etc.

To View a Ticket's History:

1. Select the Tickets View tab on the top menu bar.

2. Select a Ticket Report from the list.

3. Click the VIEW HISTORY button.

4. The complete history of the Ticket will now be displayed; click OK to dismiss.