Faronics Deploy Docs
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About Faronics Deploy
Highlights
Top 10 Trending Topics
What's New?
Getting Started
Quick Start Guide
Navigating the User Interface
Feature Definitions and Glossary
Action Toolbar
App Preset
Custom App
Policies (Windows)
Policies (macOS)
Policy Update Mode
Application Management
Applications Overview
Navigating the Applications Control Grid
Cache Server: Save Bandwidth
Groups Configuration
Install, Uninstall & Update Applications
Delayed Actions - Schedule Ad Hoc Tasks
Application Management for macOS
WINDOWS UPDATES
Navigating the Windows Updates Control Grid
Manual Windows Updates Approval
Automated Windows Updates Approval
OS DEPLOYMENT
Navigating the OS Deployment Control Grid
Imaging Utility Requirements
Getting Images Ready for Deployment
Capturing Images
Deployment Packages
Post Imaging Actions
USB Media Creator
Inject Drivers into the boot.wim File
Abort the Sysprep Task
OS MANAGEMENT
OS Management Overview
Create a Configuration
Apply a Configuration to a Group of Computers
Custom Scripts - PowerShell, VB, Batch, Executable [.exe]
Policies - Scheduling and Automation
Update modes - Automatic, Scheduled, Adhoc
Create a Policy
Maintenance Mode
End-User Experience: Defer Updates and Reboots
Protecting the Deploy Agent
ANTI-VIRUS & FIREWALL
Faronics Anti Virus & Firewall Protection Configuration
Upgrade Anti-Virus Software
Restore or Delete Quarantined Files
INVENTORY
Inventory
Organize Computers Using Inventory Data
Retrieve MSInfo Reports Using the Deploy Console
Inventory Data Update - Heartbeat + On-Demand
Quickly View Installed Applications
Organize Inventory by Active Directory Group Membership / Organization User Membership
ANALYTICS
Usage Statistics Reports
REMOTE ACCESS - RDP / VNC
Remote Access Requirements - Ports and Networking
VNC - Initial Setup
Using VNC - Virtual Network Computing
Using RDP - Remote Desktop Protocol
Configure the Refresh Rate and Monitor Selection for Remote Access
TASKS
Task History
Help Desk Tickets
Enabling Ticketing
Ticket Actions
Create a Ticket
Edit a Ticket
Add a Note to a Ticket
Assign Ticket (To a User)
Assign Owner (To a Ticket)
Change Status of a Ticket (Open, In Progress, Closed)
Download a File Attached to a Ticket
View a Ticket
View History
Export a Report of All Tickets to a CSV File
Remote Access a Computer via a Ticket
User Management
User Roles
Add Users
Configure SAML (Verify Users for External Applications)
Organization Settings
2FA - Two Factor Authentication
Accessibility
Powered By GitBook
Export a Report of All Tickets to a CSV File
All tickets can be exported to a CSV file as follows:
1. Select the Tickets View tab on the top menu bar.
2. Click the EXPORT REPORT button.
3. Select CSV from the drop-down menu.
4. The downloaded report will look similar to the following:
Exported to CSV File - Incoming Ticket Report
The Incoming Ticket Report has successfully been downloaded. Check your downloads folder for a file named Incoming Ticket Report.csv (if you download more than one version of this report, the file name will increment, e.g., Incoming Ticket Report (1).csv ).
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Remote Access a Computer via a Ticket
Last modified 10mo ago
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