# Enable Ticketing for Your Organization

### Overview

The Ticketing feature provides users with the ability to submit support requests via the Windows Notification Toolbar. A user will receive email alerts with their ticket status once it has been submitted. For this, they will need to enter their email address in the form while submitting the ticket.

### How to Enable and Configure Ticketing

To enable ticketing, follow the steps below:

![Navigate to Organization Settings](/files/-MVqSJrPskc6R-hnDpRM)

1\. Select the **User icon** on the top right corner of the menu bar.

2\. Select **Organization Settings**.

![Enable Ticketing and Edit the Form](/files/-MVqVZZPl2_E2m__snD3)

3\. Enable the **Enable Ticketing** switch (blue is enabled).

4\. Click the **Click here to edit the form** link.

<img src="/files/-MVqVSpuycGK65Cr6pke" alt="" data-size="original">&#x20;

5\. Enter a **Title** for your Ticketing Form.

6\. Enter the **Content** for your Ticketing Form.

7\. Enter the **Help** **Text** for your Ticketing Form.

8\. Click **PREVIEW** to see what the form will look like to users.&#x20;

9\. The Ticket will look similar to the screenshot below but will reflect your values entered in the previous steps.

<img src="/files/-MVqVoslSWsP5INblFyU" alt="" data-size="original">&#x20;

10\. Click the **X** in the top right corner of the Ticket Preview to close the window.

11\. Click **SAVE**.

{% hint style="success" %}
Ticketing has now been successfully enabled and configured.
{% endhint %}

{% hint style="warning" %}
**IMPORTANT:** Once the ticketing has been enabled, users will need to log off and log in again for this setting to take effect.&#x20;
{% endhint %}

### Enable Ticket Submission via the Windows Notification Bar

Users can submit tickets from the Windows Notification Bar with a customizable popup. To enable this, follow the instructions below:

1\. Navigate to **Settings** on your Windows Computer.

![](/files/-MVqlzgESS-F6HdJl6DL)

2\. Enter **Taskbar Settings** in the search box.

![Search for Taskbar Settings](/files/-MVqmbV5V93ZgVCqVuBa)

3\. Scroll down and click the **Select which icons appear in the taskbar** link.&#x20;

![Select Which Icons Appear in the Taskbar](/files/-MVqk6ZLQsEff8EoZ40v)

4\. Enable the **Faronics Incident Reporting Agent** switch (blue is enabled).

&#x20;

![Enable the Faronics Ticketing Toolbar Shortcut](/files/-MVqiz_a3R_72HA_0KAV)

5\. The **Faronics Incident Reporting Agent** shortcut will now appear on the Windows Notification bar; clicking it will display the Support Ticket Popup.

![](/files/-MVqjse-O_hMjWFmASH_)

{% hint style="success" %}
The Ticketing shortcut is now available on the Windows Notification Toolbar.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.faronics.com/faronicsdeploy/ticketing/enabling-ticketing/enable-ticketing.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.