Add a Note to a Ticket
Last updated
Last updated
Notes are a useful way to log information and steps taken to resolve a Ticket. They can be added to Tickets in the following ways:
Add notes from the main Tickets View.
Add a note when closing a Ticket.
1. Select the Tickets View tab on the top menu bar.
2. Click the Edit icon in the Notes column of the Ticket you wish to edit.
3. Enter a note in the text box provided.
4. Click SAVE.
A note has successfully been added to the Ticket.
1. Select the Tickets View tab on the top menu bar.
2. Select a Ticket Report from the list.
3. Click the TICKET ACTIONS button, and select Closed under Change Status in the drop-down menu.
4. (optional) Check the box to send a closure confirmation email to the user who submitted the Ticket.
4. Enter a note in the text box provided.
5. Click DONE.
A note has successfully been added to the Ticket, and the Ticket has now been closed.
