# Add a Note to a Ticket

Notes are a useful way to log information and steps taken to resolve a Ticket. They can be added to Tickets in the following ways:

* Add notes from the main Tickets View.
* Add a note when closing a Ticket.

### Adding a Note via the Tickets View

![](/files/-MeWRxDBRF_NI0ofFcDS)

1\. Select the **Tickets View** tab on the top menu bar.

2\. Click the Edit icon in the **Notes** column of the Ticket you wish to edit.

3\. Enter a note in the text box provided.

4\. Click **SAVE**.

{% hint style="success" %}
A note has successfully been added to the Ticket.
{% endhint %}

### Adding a Note when Closing a Ticket

![](/files/-MeWUEGo1C1tmJwZ_bCf)

1\. Select the **Tickets View** tab on the top menu bar.

2\. Select a **Ticket Report** from the list.

3\. Click the **TICKET ACTIONS** button, and select **Closed** under Change Status in the drop-down menu.

4\. (**optional**) Check the box to send a closure confirmation email to the user who submitted the Ticket.

4\. Enter a note in the text box provided.

5\. Click **DONE**.

{% hint style="success" %}
A note has successfully been added to the Ticket, and the Ticket has now been closed.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.faronics.com/faronicsdeploy/ticketing/ticket-actions/add-a-note-to-a-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.