Remote Access a Computer via a Ticket

When a Ticket is open and in the Ticket grid, it is possible to Remote Access the computer. This can be done by selecting the ticket and accessing the machine via the Action Toolbar.

Remote Access Computer Using the Action Toolbar

1. Select the Tickets View tab on the top menu bar.

2. Select a Ticket from the list in the grid.

3. Click the red REMOTE button on the ACTION TOOLBAR.

4. Select the VIEW Screen button from the drop-down menu.

5. The screen will now be displayed; click the OPTIONS button to configure the view.

6. Select which monitor to view (if there is more than one monitor connected to the computer), options are monitor 1, monitor 2 or All monitors.

7. The screen can be refreshed at the specified interval; the default setting is 5 seconds (this can be changed to 10, 20, 30, 40, 50, or 60 seconds).