> For the complete documentation index, see [llms.txt](https://docs.faronics.com/faronicsdeploy/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.faronics.com/faronicsdeploy/ticketing/ticket-actions/download-a-file-attached-to-a-ticket.md).

# Download a File Attached to a Ticket

To download a file attached to a ticket, you can either access it via the main Ticket grid or via the Edit Ticket screen.

To download a ticket's attached file:

![](https://3007061244-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MRkQfx_2cLnNNBX1muO%2F-MeXBX6uwQJFWpiScaAQ%2F-MeXCQE7yt0mVIepY1PY%2Fimage.png?alt=media\&token=4cbd9ca1-d164-4e00-b691-296080d8701b)

1\. Select the **Tickets View** tab on the top menu bar.

2\. Click the attachment icon <img src="https://3007061244-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MRkQfx_2cLnNNBX1muO%2F-MeXBX6uwQJFWpiScaAQ%2F-MeXCvRXiy-lw1K7F8Ry%2Fimage.png?alt=media&amp;token=f701fd02-cc83-4bd7-b6fc-0f0ede233bfc" alt="" data-size="line"> next to the Ticket description that you wish to download the **attachment file**.

3\. Click the download icon <img src="https://3007061244-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MRkQfx_2cLnNNBX1muO%2F-MeXBX6uwQJFWpiScaAQ%2F-MeXD6YgNj5CfjUJLcY0%2Fimage.png?alt=media&amp;token=d0d2742c-1844-43d5-b892-7cba0255fe77" alt="" data-size="original">.

{% hint style="success" %}
The attached file will now download to your computer.
{% endhint %}