Download a File Attached to a Ticket

To download a file attached to a ticket, you can either access it via the main Ticket grid or via the Edit Ticket screen.
To download a ticket's attached file:
1. Select the Tickets View tab on the top menu bar.
2. Click the attachment icon
next to the Ticket description that you wish to download the attachment file.
3. Click the download icon
The attached file will now download to your computer.