Faronics Deploy Docs

Deploy Home Deploy Sign in Submit a ticket

Deploy Home Deploy Sign in Submit a ticket

About Faronics Deploy
Highlights
- Top 10 Trending Topics
- What's New?
Getting Started
- Quick Start Guide
  - System Requirements
  - Initial Setup and Configuration
    Sign Up - Create a Faronics Deploy Account
    Download and Install Deploy Agents
    Windows Install Guide
    Download MSI Installer to Deploy via Active Directory
    Mac Install Guide
    Login to Deploy for the First Time
    Configure User Profile and Organization Settings
    How to Configure your User Profile
    How to Configure your Organization Settings
    Add Administrators - Invite your Team and Assign Roles
    Manage Tags
    Apply a Tag
- Navigating the User Interface
Feature Definitions and Glossary
Action Toolbar
App Preset
Custom App
Policies (Windows)
Policies (macOS)
Policy Update Mode
Application Management
WINDOWS UPDATES
- Navigating the Windows Updates Control Grid
Manual Windows Updates Approval
Automated Windows Updates Approval
OS DEPLOYMENT
OS MANAGEMENT
OS Management Overview
Create a Configuration
Apply a Configuration to a Group of Computers
Custom Scripts - PowerShell, VB, Batch, Executable [.exe]
- Custom Scripts Library
Policies - Scheduling and Automation
ANTI-VIRUS & FIREWALL
- Faronics Anti Virus & Firewall Protection Configuration
Upgrade Anti-Virus Software
Restore or Delete Quarantined Files
INVENTORY
ANALYTICS
- Usage Statistics Reports
REMOTE ACCESS - RDP / VNC
TASKS
Help Desk Tickets
User Management
Organization Settings
- 2FA - Two Factor Authentication
- Accessibility
Mobile Device Management

Powered by GitBook

On this page

Help Desk Tickets

Ticket Actions

Download a File Attached to a Ticket

PreviousChange Status of a Ticket (Open, In Progress, Closed)NextView a Ticket

Last updated 3 years ago

To download a file attached to a ticket, you can either access it via the main Ticket grid or via the Edit Ticket screen.

To download a ticket's attached file:

1. Select the Tickets View tab on the top menu bar.

The attached file will now download to your computer.

2. Click the attachment icon next to the Ticket description that you wish to download the attachment file.

3. Click the download icon .