> For the complete documentation index, see [llms.txt](https://docs.faronics.com/faronicsdeploy/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.faronics.com/faronicsdeploy/ticketing/ticket-actions/change-status-of-a-ticket-open-in-progress-closed.md).

# Change Status of a Ticket (Open, In Progress, Closed)

When a Ticket is being worked, the status will need to change throughout the life-cycle of the Ticket. The ticket statuses available are **Open**, **In Progress**, and **Closed**.

![Ticket Statuses](/files/-MeWfzFzazXFMb945Icq)

* **Open** - It is possible to re-open a Ticket after it has been closed.
* **In** **Progress** - The Ticket has been assigned, and work has commenced.
* **Closed** - The issue has been resolved.

To change the status of a Ticket:

1\. Select the **Tickets View** tab on the top menu bar.

2\. Select a **Ticket** from the list.

3\. Click the **TICKET ACTIONS** button and select the status to change the Ticket to (**Open**, **In Progress**, or **Closed**) from the drop-down menu that appears.

{% hint style="info" %}
Note: The current state of the Ticket is greyed out, and selection is unavailable.
{% endhint %}

{% hint style="success" %}
The Ticket's status will be updated; this will be reflected in the grid view.
{% endhint %}