Assign Owner (To a Ticket)

To Assign an Owner to a Ticket using the Deploy Console:

1. Select the Tickets View.

2. Select a Ticket from the Incoming Ticket Report List.

3. Click the TICKET ACTIONS button, then select Edit Ticket from the drop-down menu.

4. Click ADD (or EDIT if the Ticket already has an owner assigned).

5. Select a Name from the list to assign as the owner of the Ticket.

6. Click the ASSIGN SELECTED USER AS OWNER button.

7. Click SAVE.

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