Feature Definitions and Glossary
OS MANAGEMENT
Assign Owner (To a Ticket)
To Assign an Owner to a Ticket using the Deploy Console:
1. Select the Tickets View.
2. Select a Ticket from the Incoming Ticket Report List.
3. Click the TICKET ACTIONS button, then select Edit Ticket from the drop-down menu.
4. Click ADD (or EDIT if the Ticket already has an owner assigned).
5. Select a Name from the list to assign as the owner of the Ticket.
6. Click the ASSIGN SELECTED USER AS OWNER button.
7. Click SAVE.
An owner has now been assigned to the Ticket.
Last modified 4mo ago
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