Incoming Ticket Report

The Incoming Ticket Report tab displays a list of all tickets that have been submitted through the computer and console. Refer to New Ticket for details on submitting tickets.

To display tickets, click and select All, Active, Closed, My Tickets or Unassigned.

Enter a parameter in the search field to perform a search.

Click Columns to launch the column chooser. To add a column to the grid, drag from the Available Columns and drop to the Selected Columns. To remove a column from the grid, drag from the Selected Columns and drop to the Available Columns.

Click and configure the following features:

• View Search and Filter – When View Search and Filter is enabled, you can click on the filter icon on each column to filter the list, right click on the header of each column to sort, or enter a parameter in the Search field of each column to search a particular column.

• Show Grid Checkboxes – Select to display checkboxes for selecting multiple computers. When enabled, you can select multiple computers and perform actions on the selected computers through the Actions button.

Click at the top right to view the full screen. To exit full screen view, click .

The following information is displayed:

• Computer

• Groups

• Tags

• Ticket ID

• Ticket Status

• Owner

• Assigned To

• Username (Windows)

• User Email

• Description – Click or to view the full description and attached files (if there are any). To download the attached files, click .

• Notes – Click to view and edit notes.

• Date Added

• Last Modified On

• Last Modified By