# Ticketing Service

Ticketing Service helps efficiently manage interactions on a support or service case.

To add Ticketing to the Policy, go to *Add Policy > Deep Freeze Windows* > *Ticketing >* select *Enable (install and inherit settings from Faronics Default policy)* or *Enable (Install and use below settings)*. Selecting this option installs Ticketing on all computers using this Policy.

{% hint style="info" %}
Selecting *Enable (install and inherit settings from Faronics Default policy)* or *Enable (Install and use below settings)* installs Ticketing on the computers whenever the computers check-in. The computers check-in based on the heartbeat specified in [Cloud Agent Settings](/deep-freeze-cloud/using-deep-freeze-cloud-console/general-settings/cloud-agent-settings.md)*.*

* Enable (install and inherit settings from Faronics Default policy) – installs the service and inherits settings from the Faronics Default policy. Selecting this option saves time in configuring all the policy settings. Selecting this option makes the settings for the current policy read-only.
* Enable (Install and use below settings) – installs the service and uses custom settings. Selecting this option will allow you to customize the settings for this service in the current policy.
* Disable will not install the service or will uninstall the service from the computers whenever the computers check-in.
  {% endhint %}

## Ticketing Form Content

Complete the following to customize the template of the Ticket Form:

* Title – Assign a title to the ticket.
* Content – Use this space to create a message encouraging your audience to provide details of the issues they are dealing with if preferred.\
  \
  If not customizing a message, the default message will be *Please provide details about the problem you’re facing with your computer below.*
* Help Text – Use this space to provide more information to your users. As an example, you can inform the users the process involved after they have submitted a ticket, how long it will take to respond (if possible), and other details as needed.\
  If not customizing a message, the default message will be *This will be sent to your IT Admin. You will also receive a confirmation email with a ticket ID once the ticket has been submitted successfully.*

Click *Preview* to do a quick review of your ticket form template.

To view the submitted tickets, go to [Tickets](/deep-freeze-cloud/using-deep-freeze-cloud-console/tickets.md).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.faronics.com/deep-freeze-cloud/using-deep-freeze-cloud-console/ticketing-service.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.