Assign Ticket/Owner

Complete the following steps to assign a ticket:

1. Select a ticket.

2. Click Assign > Assign Ticket.

3. Select the user(s) you wish to assign to this ticket.

4. Click Assign to Selected Users.

Complete the following steps to assign an owner:

1. Select a ticket.

2. Click Assign > Assign Owner.

3. Select the user you wish to assign as owner of this ticket.

4. Click Assign Selected User as Owner.