Actions

The Actions shortcut provides quick access to important actions for tickets, allowing administrators to perform certain actions relevant to the current grid across multiple computers.

This shortcut is available only when the Show Grid Checkboxes option is enabled.

Select at least one computer to perform the following actions:

• Ticket Actions: Open, In progress, Closed, Edit Ticket, Delete Ticket

• Assign: Assign Ticket, Assign Owner

• Ticket Details: View Ticket, View History

• Remote

Alternatively, click Open Action Toolbar to call up the Action Toolbar.