> For the complete documentation index, see [llms.txt](https://docs.faronics.com/dfc-release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.faronics.com/dfc-release-notes/known-issues.md). # Known Issues ### Cloud Console 31583 Grouped View disappears from the Application, Windows Updates and Imaging pages after the page is refreshed. 42458 Unable to filter the group if the group name contains the backslash (\\) character. ### Anti-Virus Service 10682 There is a discrepancy between reports in Anti-Virus Service when run on Deep Freeze Cloud Console. (Case No. RUU-426-83641) 23670 If FAVECore is killed during a virus definition update, it crashes upon recovery and the definition update cannot finish. ### Deep Freeze Service 11387 NTFS Storage Spaces not supported. BSOD occurs on reboot on Windows 8 and higher computers with single or multiple NTFS Storage Spaces. 18513 Installation of Deep Freeze computer fails if user login name contains double byte characters. (Case No. OWZ-638-83495) 19250 Cannot select a ThawSpace as a backup target using the Windows 7 backup functionality. (Case No. GXN-334-45610) 19968 Protection issues for server guests using specific hardware/software combinations. (Case No. XHG-591-45672) 20074 Installing Deep Freeze on computers in some circumstances results in slow login when in a Frozen state. (Case No. RNC-407-21957) 21171 Unable to install apps from the Windows App Store once Deep Freeze is installed. Enable Windows Update service as a workaround. 21568 Issues with Dell full disk encryption software when Deep Freeze is installed. [Knowledge Base](https://faronics.kayako.com/Knowledgebase/Article/View/426/0/compatibility-with-deep-freeze--dell-data-protection). 22504 Deep Freeze will not freeze systems on a Hyper-V Gen 2. 24509 Disk usage reaches high level, causing machines to become unresponsive when frozen. (Case No. NSE-489-63163) 25020 Computer crashes when loading virtual disk image using Arsenal Image Mounter software while in Frozen mode. (Case No: ELF-471-54366) 28006 Windows 10 or 11 computer randomly hangs, stops responding to commands, and loses connection with the console. Hard restart works around the issue. 30333 Supported files like .cmd; .bat; .ps1; .vbs and URL are not accepted for Remote Launch and Push and Launch in Deep Freeze Dashboard. 31745 Touchscreen Computer assigned to restart after being left idle for 5 minutes does not restart after time has passed. (Case No. MUI-563-84154) 36310 Unable to install Deep Freeze on Windows 10 Enterprise multi-session (Azure-hosted). 36627 Audio device issues after installing Deep Freeze. 36894 Systems running Deep Freeze will not boot with Virtualization Based Security enabled. 38240 Lenovo IdeaCentre AIO 5 touch screens are disabled after installing the latest version of Deep Freeze. 39439 Incompatibility issues between Deep Freeze and Microsoft System Center Configuration Manager (SCCM) Software Metering feature. 40205 Deep Freeze Installer sees the virtual Google Drive as a volume that can be Frozen. 43092 Windows Updates is failing when trying to utilize Windows Update cache. 43505 Data gets corrupted on the data partition with FAT32 file system. 44077 Iron Key USB device incorrectly detects disk free space when Deep Freeze is installed. 44170 Blue welcome settings screen pops up when rebooting the computer in Frozen status. 44401 In particular condition, Deep Freeze gets installed with 'Manage Virtual Memory' option and less than 10% free space left on system drive. 44429 In particular condition, Deep Freeze stopped monitoring Page File settings even when the 'Manage Virtual Memory' option is enabled and Page File was set by Deep Freeze. 44670 Deep Freeze functionality does not work when UEFI is enabled + Dynamic Disk Configurations. 44707 'Manage Virtual Memory' option does not turn off if free space on the host drive of the Page File becomes less than 10%. 45212 Some Deep Freeze functions are not accessible when using NVDA screen reader. 45406 Trackpad remains disabled after computers complete the maintenance mode and reboots. 45574 In Frozen mode, LAPS registry is created with value '0' when that registry was deleted in Thawed state. 45820 DFInstall.log does not log notification messages in the Japanese and Chinese languages. ### Deep Freeze Mac Service 26024 Newly added APFS volume while Deep Freeze is installed will be thawed until the policy is reapplied. 26234 Software Update and App Store setting are not reverted after Deep Freeze is uninstalled 32020 On dual-boot macOS with Catalina startup volume: 'Big Sur -Data' volume is not showing in the Deep Freeze Volumes tab. 33222 On Big Sur Apple Silicon Architecture: Software Update failed to install during Deep Freeze Maintenance Mode. 33583 Software update to Catalina 10.15.7 may fail to mount StorageSpace. 50743 'Maintenance Schedule Script' on Mac computers is automatically selected, even when not enabled under Deep Freeze Mac policy settings. ### Cloud Sync Service 14951 When using Cloud Sync and connecting through Dropbox the 'Learn More Link' is not readable. (Case No. DZA-411-42996) ### WINSelect Service 21116 WINSelect is allowing right-click on the Internet Explorer icon in Kiosk Mode. (Case No. XIY-539-76071) 40128 On Windows 11: Some Start Menu items are not getting disabled even after they are disabled in the policy. 40130 On Windows 11: Some taskbar icons are not hidden even when 'Hide Taskbar Icons' is set in the policy. 40134 On Windows 11: Restrictions error message pops up after logging in to system in Kiosk mode. 42083 Microsoft Edge browser does not recognize defined 'Internet Browser' settings. 42092 On Windows 11: Disabled drive is still accessible even when 'Disable Selected Drives' setting is enabled. 42110 On Windows 11: Disabled file extensions can be opened and new file can be created for some types of disabled extensions. 42112 On Windows 11: Disallowed network shared IP address is accessible in some apps (for example, Notepad, MS Paint) 43545 Range of IP addresses from disallowed range are not getting blocked in Edge and Chrome browsers. 45940 WINSelect policy: Some settings mention 'Windows 10 only' but should reflect 'Windows 10 and above'. 54313 On Windows 11: Right-click is not disabled in the Windows Explorer sections despite being enabled in the policy. 54314 Users can right-click the system tray icons when the 'Disable right-click on Taskbar and Start button' option is enabled. 54316 Sometimes black screen occurs due to explorer.exe crashing on Windows 11 version 25H2 while applying WINSelect policy settings from Cloud or while disabling/enabling WINSelect protection. 54317 Unable to launch Task Manager when the 'Disallow selected desktop and modern applications' radio button is selected. ### MDM Service 23428 iOS updates are automatically installed even if the 'Download and let user install' option is selected. 23606 The iOS Devices page displays an orange device icon, indicating an out-of-date OS, after the device has been updated to the latest version of iOS. ### Software Updater Service 26504 Original Windows Update settings does not get restored when Windows Update is no longer managed by Software Updater. 26568 In certain scenarios, Patch Scan reports incorrect install status of already installed updates. 26859 Software Updater Cache Server is bypassed after 5 attempts to download the software package. 27883 Wireshark installation failed on Windows 8.1 Operating System. 42447 Able to successfully update Chrome locally while the browser is open, but is marked as failed in the Cloud console. 50903 On Windows Update Dashboard: Discrepancy between the Missing Patches count and the actual Missing Patched list when certain filters are applied. ### Imaging Service 29965 In certain condition, ThawSpace that has been set to AutoGrow and is already over 75% full gets corrupted after deployment of captured image. 33628 FAVECore and FAVEService crash after completion of Capture Image task. 34748 Deployment over PXE fails when using French boot image and the 'Choose Partition' option is selected and configured. 47854 ISOs that have the same OS, but with different versions, do not get added under Imaging server. 47855 On WDS setup: Image Computer task fails if deploying an image when caching is disabled before upgrading the Imaging server. 49549 Last deployment package data is not being shown after deploying cloud image over WiFi or USB. 53035 Task specific Action buttons are not visible after applying Imaging task. ### User Management Service 29825 When setting up SAML manually, certificate file gets imported even after selecting invalid (.cert or .pem) certificate file. ### Remote Connect Service 29474 Cannot remote connect to a computer if Application Install/Uninstall/Upgrade task is in process. 29603 Remote connection gets disconnected after a few seconds if no activities is detected after being connected. 29670 Unable to perform multiple remote connections when using Firefox browser. 29686 Previous remote connection does not get disconnected properly after connecting to the same computer remotely again. 36281 On Windows 10: Sometimes 'Windows Security' notification pops up during Remote Connect installation when password is set for VNC in policy. 36282 Remote VNC connection sometimes fails with 'Connection Failed - Invalid protocol' error message. 36309 In certain conditions, Remote Connect via VNC gets stuck on the login screen. ### Cloud Agent 30237 FWAService crashes after assigning policy that has 32 scheduled Deep Freeze tasks. 35827 StorageSpace folder is unmounted and Cloud Agent is uninstalled automatically after installing VIPRE antivirus. 36018 In a particular condition, upgrading Cloud Agent to the latest version fails. 40275 In particular condition, computers do not shut down after maintenance ends if 'Shutdown after maintenance period' option is enabled in the policy. 42220 When installing/uninstalling/updating Applications locally on Mac computers, the Application status is not updated in real-time on the console until system reboot. 42256 After upgrading the Cloud Agent, Deep Freeze Mac status is not restored to Frozen until system is rebooted or the next heartbeat interval. 42276 On the console, status for Mac computers sometimes displays offline initially after installing the Cloud Agent. 42298 Installation and update of Evernote application fails on Mac computers. 45474 Computers are running into issues using Deep Freeze Cloud on systems with Core Isolation enabled. (CN# 450733) 45493 Computers are performing maintenance mode outside the scheduled times. (CN# 450839) ### AVE Mac 50341 'com.faronics.antivirusd' daemon crashes when scanning or definition update is active and AVE is disabled in policy. 50369 Cloud console does not display a notification if an older Mac Cloud Agent is installed and Anti-Virus is enabled in the policy. ### General 45039 Scheduled Policy is not displayed on 'Scheduled Policy Update' page. 49860 'Incompatible Windows Type' Error Displayed when installing Faronics Cloud Agent on Domain Server via Bootstrapper. 50823 Custom App cell displays 'Installed' instead of the actual version number on after editing the URL and fresh install. 50908 The tooltip for patch count under the 'Pending Windows Updates' column is not appearing on Windows Updates page. 50954 In certain scenarios, 'RAM changes detected' alerts appear on the Console even though no actual RAM changes were made. 51093 On Mac: Cloud Agent and Storage Space processes crash during 'Uninstall Cloud Agent' task with all Mac products installed on the computer. 51382 Policies: Page remains on 'Loading' status when trying to save a policy with special characters. ### Insight 53120 Teacher is unable to mute iOS and Android Students again after unmuting 53117 The Assistant Teacher is not displayed in the iOS Student chat window. 53108 The Student is redirected back to the Class tab after opening the Chat or Browser tab. 53107 The Mobile Student application does not display a new message notification in the Chat tab when a Student sends a message. 53106 Mobile Students can send an empty message to the Teacher. 53099 'Launch Webpage' functionality is not working correctly on iOS and Android Students. 53094 Mobile Settings are saved without errors even without selecting any permissions. 53091 The Teacher is unable to add the Student to classroom if the same student has been removed from classroom. 53089 Sometimes, the 'Connector Unreachable' pop-up message appears when the Teacher ends the class. 53087 In the Student History dialog, both messages 'Data not available' and 'No records found' are displayed simultaneously. 53067 When the microphone is muted from the Assistant Teacher console, the Student’s microphone icon remains visible in the system tray. 53042 On the iOS Student app, the 'Join Class' permission dialog appears even when the Student has already joined the class. 53041 The 'Join Class' dialog sometimes appears delayed on Mobile Student devices. 53040 Class ID field retains entered value after clicking 'Save' or ‘Cancel' when trying to change Class ID. 53039 Search function does not work correctly after clicking 'Refresh' in the 'Applications Running on Student Computer' dialog. 53034 In certain conditions, Mobile Student thumbnails display the message 'Screen sharing is disabled' in the Teacher console. 53033 Certain actions appear active or functional even though they are not applicable for Mobile Students. 53022 Insight Cloud Service appears in Cloud even without Insight. 52974 Student thumbnails are displayed with 'Offline' status on the Assistant Teacher console even after Students are removed by the main Teacher. 52959 On Mac Student: 'Profile Downloaded' popup is showing to install browser extension even after extension is already installed. 52921 The 'License Info' status toggles between 'Trial' and 'Active'. 52904 After the Teacher migrates to the Cloud, Policy changes are not applied until the computer reboots. 52883 On Mac: No indication on Cloud computers and Insight page when license or trial has expired for the Teacher console. 52875 The Remote and Screen Share for the Assistant Teacher get disconnected after a few seconds. 52784 On macOS 15 and later: Student takes a long time to connect when FIStudentAgent local network permission is disabled. 52729 On Mac Teacher: Student is not exited from the class when the Teacher performs logoff and login on workstation. 52635 On Mac computer: Student is connected to the Teacher through Insight Connector, but the thumbnail is not displayed and Remote and Screen Share are not working. 52616 Student is able to joins the class even if the Teacher ends the class before the Student responds. 52488 On Windows 11 version 25H2: Teacher’s full screen is not displayed on Student computer in Window mode. 52462 The keyboard does not function correctly after pressing the Tab key. 52304 A server error is displayed when trying to log in after two-factor authentication is enabled. 52018 Screen sharing does not work when communication is done via the FQDN connector. 51944 Some actions are not applied to Student computers if left idle for 20 to 30 minutes after reporting to Teacher console. 51880 When collecting folders from multiple Students, folder names with the same folder name merges into a single folder. 51856 The class is automatically launched, even though the AutoLaunch Class option is not enabled. 51849 An empty folder is not transferred from the Student computer when the Teacher is collecting files. 51797 Computers are not automatically removed from the Computers page after Cloud Agent has been uninstalled. 51735 Enabling the 'Delete during policy update' automatically enables the 'I understand by enabling this option…' checkbox and blocks the policy from being saved. 51723 Deep Freeze On Demand Page is not visible for 'DF Limited Administrator' and Reports page is missing for 'Reporting Admin' user. 51639 Incorrect task failure error is displayed when the task fails on either Student or Teacher computer. 51499 On Mac On-premise: App and keystroke history is not showing even after settings are enabled during Student install.