Known Issues

Cloud Console

42458 Unable to filter the group if the group name contains the backslash (\) character.

31583 Grouped View disappears from the Application, Windows Updates and Imaging pages after the page is refreshed.

Anti-Virus Service

23670 If FAVECore is killed during a virus definition update, it crashes upon recovery and the definition update cannot finish.

10682 There is a discrepancy between reports in Anti-Virus Service when run on Deep Freeze Cloud Console. (Case No. RUU-426-83641)

Deep Freeze Service

45820 DFInstall.log does not log notification messages in the Japanese and Chinese languages.

45574 In Frozen mode, LAPS registry is created with value '0' when that registry was deleted in Thawed state.

45406 Trackpad remains disabled after computers complete the maintenance mode and reboots.

45212 Some Deep Freeze functions are not accessible when using NVDA screen reader.

44707 'Manage Virtual Memory' option does not turn off if free space on the host drive of the Page File becomes less than 10%.

44670 Deep Freeze functionality does not work when UEFI is enabled.

44429 In particular condition, Deep Freeze stopped monitoring Page File settings even when the 'Manage Virtual Memory' option is enabled and Page File was set by Deep Freeze.

44401 In particular condition, Deep Freeze gets installed with 'Manage Virtual Memory' option and less than 10% free space left on system drive.

44170 Blue welcome settings screen pops up when rebooting the computer in Frozen status.

44077 Iron Key USB device incorrectly detects disk free space when Deep Freeze is installed.

43505 Data gets corrupted on the data partition with FAT32 file system.

43092 Windows Updates is failing when trying to utilize Windows Update cache.

40205 Deep Freeze Installer sees the virtual Google Drive as a volume that can be Frozen.

39439 Incompatibility issues between Deep Freeze and Microsoft System Center Configuration Manager (SCCM) Software Metering feature.

38240 Lenovo IdeaCentre AIO 5 touch screens are disabled after installing the latest version of Deep Freeze.

36894 Systems running Deep Freeze will not boot with Virtualization Based Security enabled.

36627 Audio device issues after installing Deep Freeze.

36310 Unable to install Deep Freeze on Windows 10 Enterprise multi-session (Azure-hosted).

31745 Touchscreen Computer assigned to restart after being left idle for 5 minutes does not restart after time has passed. (Case No. MUI-563-84154)

30333 Supported files like .cmd; .bat; .ps1; .vbs and URL are not accepted for Remote Launch and Push and Launch in Deep Freeze Dashboard.

28006 Windows 10 or 11 computer randomly hangs, stops responding to commands, and loses connection with the console. Hard restart works around the issue.

25020 Computer crashes when loading virtual disk image using Arsenal Image Mounter software while in Frozen mode. (Case No: ELF-471-54366)

24509 Disk usage reaches high level, causing machines to become unresponsive when frozen. (Case No. NSE-489-63163)

22504 Deep Freeze will not freeze systems on a Hyper-V Gen 2.

21568 Issues with Dell full disk encryption software when Deep Freeze is installed. Knowledge Base.

21171 Unable to install apps from the Windows App Store once Deep Freeze is installed. Enable Windows Update service as a workaround.

20074 Installing Deep Freeze on computers in some circumstances results in slow login when in a Frozen state. (Case No. RNC-407-21957)

19968 Protection issues for server guests using specific hardware/software combinations. (Case No. XHG-591-45672)

19250 Cannot select a ThawSpace as a backup target using the Windows 7 backup functionality. (Case No. GXN-334-45610)

18513 Installation of Deep Freeze computer fails if user login name contains double byte characters. (Case No. OWZ-638-83495)

11387 NTFS Storage Spaces not supported. BSOD occurs on reboot on Windows 8 and higher computers with single or multiple NTFS Storage Spaces.

Deep Freeze Mac Service

33583 Software update to Catalina 10.15.7 may fail to mount StorageSpace.

33222 On Big Sur Apple Silicon Architecture: Software Update failed to install during Deep Freeze Maintenance Mode.

32020 On dual-boot macOS with Catalina startup volume: 'Big Sur -Data' volume is not showing in the Deep Freeze Volumes tab.

26234 Software Update and App Store setting are not reverted after Deep Freeze is uninstalled

26024 Newly added APFS volume while Deep Freeze is installed will be thawed until the policy is reapplied.

Cloud Sync Service

14951 When using Cloud Sync and connecting through Dropbox the 'Learn More Link' is not readable. (Case No. DZA-411-42996)

WINSelect Service

45940 WINSelect policy: Some settings mention 'Windows 10 only' but should reflect 'Windows 10 and above'.

43545 Range of IP addresses from disallowed range are not getting blocked in Edge and Chrome browsers.

42112 On Windows 11: Disallowed network shared IP address is accessible in some apps (for example, Notepad, MS Paint)

42110 On Windows 11: Disabled file extensions can be opened and new file can be created for some types of disabled extensions.

42092 On Windows 11: Disabled drive is still accessible even when 'Disable Selected Drives' setting is enabled.

42083 Microsoft Edge browser does not recognize defined 'Internet Browser' settings.

40134 On Windows 11: Restrictions error message pops up after logging in to system in Kiosk mode.

40130 On Windows 11: Some taskbar icons are not hidden even when 'Hide Taskbar Icons' is set in the policy.

40128 On Windows 11: Some Start Menu items are not getting disabled even after they are disabled in the policy.

21116 WINSelect is allowing right-click on the Internet Explorer icon in Kiosk Mode. (Case No. XIY-539-76071)

MDM Service

23606 The iOS Devices page displays an orange device icon, indicating an out-of-date OS, after the device has been updated to the latest version of iOS.

23428 iOS updates are automatically installed even if the 'Download and let user install' option is selected.

Software Updater Service

42447 Able to successfully update Chrome locally while the browser is open, but is marked as failed in the Cloud console.

27883 Wireshark installation failed on Windows 8.1 Operating System.

26859 Software Updater Cache Server is bypassed after 5 attempts to download the software package.

26568 In certain scenarios, Patch Scan reports incorrect install status of already installed updates.

26504 Original Windows Update settings does not get restored when Windows Update is no longer managed by Software Updater.

Imaging Service

47855 On WDS setup: Image Computer task fails if deploying an image when caching is disabled before upgrading the Imaging server.

47854 ISOs that have the same OS, but with different versions, do not get added under Imaging server.

34748 Deployment over PXE fails when using French boot image and the 'Choose Partition' option is selected and configured.

33628 FAVECore and FAVEService crash after completion of Capture Image task.

29965 In certain condition, ThawSpace that has been set to AutoGrow and is already over 75% full gets corrupted after deployment of captured image

User Management Service

29825 When setting up SAML manually, certificate file gets imported even after selecting invalid (.cert or .pem) certificate file.

Remote Connect Service

36309 In certain conditions, Remote Connect via VNC gets stuck on the login screen.

36282 Remote VNC connection sometimes fails with 'Connection Failed - Invalid protocol' error message.

36281 On Windows 10: Sometimes 'Windows Security' notification pops up during Remote Connect installation when password is set for VNC in policy.

29686 Previous remote connection does not get disconnected properly after connecting to the same computer remotely again.

29670 Unable to perform multiple remote connections when using Firefox browser.

29603 Remote connection gets disconnected after a few seconds if no activities is detected after being connected.

29474 Cannot remote connect to a computer if Application Install/Uninstall/Upgrade task is in process.

Cloud Agent

45493 Computers are performing maintenance mode outside the scheduled times. (CN# 450839)

45474 Computers are running into issues using Deep Freeze Cloud on systems with Core Isolation enabled. (CN# 450733)

42298 Installation and update of Evernote application fails on Mac computers.

42276 On the console, status for Mac computers sometimes displays offline initially after installing the Cloud Agent.

42256 After upgrading the Cloud Agent, Deep Freeze Mac status is not restored to Frozen until system is rebooted or the next heartbeat interval.

42220 When installing/uninstalling/updating Applications locally on Mac computers, the Application status is not updated in real-time on the console until system reboot.

40275 In particular condition, computers do not shut down after maintenance ends if 'Shutdown after maintenance period' option is enabled in the policy.

36018 In a particular condition, upgrading Cloud Agent to the latest version fails.

35827 StorageSpace folder is unmounted and Cloud Agent is uninstalled automatically after installing VIPRE antivirus.

30237 FWAService crashes after assigning policy that has 32 scheduled Deep Freeze tasks.

General

45039 Scheduled Policy is not displayed on 'Scheduled Policy Update' page.