Chromebook
All Chromebooks are added to the system in the same manner: when Deep Freeze Cloud Console is synced to a G Suite account, all Chromebooks in that account are provisioned within the system. Deep Freeze Cloud Console has limited control over Chromebooks, but note that enrolled Chromebooks can still be managed using G Suite administrative tools.
Your G Suite account can only be synced to one Deep Freeze Cloud site. If you manage multiple sites, you will need a separate G Suite account and Chromebook devices for each site.
You can perform the following actions:
Provisioning Chromebooks
Granting Deep Freeze MDM Access to your G Suite Directory
To provision the Chromebooks administered by your G Suite account, grant Deep Freeze MDM access to your G Suite directory.
Go to MDM > Devices.
Click the Chromebook icon.
Click Grant Access.
Log in to G Suite using your super administrator credentials.
When prompted to give deepfreeze.com access to your Google account, click Allow.
Once Deep Freeze MDM has access to the directory, all Chromebooks managed by your G Suite account are automatically provisioned, and appear in the MDM > Devices list.
Provisioning Newly Added Chromebooks
When you add new Chromebooks to your G Suite account, those devices are automatically provisioned the next time the Deep Freeze MDM syncs with your G Suite account.
Deep Freeze MDM automatically syncs to G Suite whenever you log into the Deep Freeze Cloud Console. You can also force a sync at any time using the Sync with G Suite command.
Go to MDM > Devices.
Click the Chromebook icon.
Click Sync with G Suite.
Sending Messages to a Chromebook
You can use the Deep Freeze Cloud Console to send messages to devices. Such messages are displayed as push messages. Messages are not cached, however; if a recipient computer is powered down or no user is logged in when the message is received, the message will not appear on that computer.
Chromebooks can only receive messages if they have the Deep Freeze MDM Chromebook Extension installed; see Installing the Deep Freeze Chrome Extension for more information.
To send messages to the device:
Select one or more devices.
Select Message.
Enter the message.
Click Send.
Locking a Chromebook
To lock the device:
Select one or more devices.
Select Lock.
If a passcode has been specified on the device, a user must enter the passcode to unlock the device.
Disabling Chromebooks
You can use the MDM to remotely disable Chromebooks, which renders the device inoperable by immediately logging out current users and preventing users from logging in.
Disabled Chromebooks display a message to users stating that the device is disabled. The text of this message can be customized using G Suite administration tools.
To disable Chromebooks:
Click the Chromebook icon.
Optionally click Sync with G Suite to ensure Deep Freeze MDM displays the most current information from your G Suite account.
Use the checkboxes to select one or more Chromebooks with a Status of Active.
Click Disable.
Customizing the Chromebook disabled message
When a Chromebook is disabled, it displays the following message: "This device was locked by <account> administrator". You can use G Suite administration tools to add custom text to this message.
Log into G Suite using your administrator credentials.
Navigate to Device Management > Chrome > Device Settings.
Edit the Disabled device return instructions. The text you enter will be appended to the disabled message.
Re-enabling Chromebooks
Disabled Chromebooks can be re-enabled at any time.
To re-enable Chromebooks:
Click the Chromebook icon.
Optionally click Sync with G Suite to ensure Deep Freeze MDM displays the most current information from your G Suite account.
Use the check boxes to select one or more Chromebooks with a Status of Active.
Click Re-enable.
De-provisioning Chromebooks
To de-provision Chromebooks:
Select one or more devices.
Click De-provision.
Select the reason you are de-provisioning the device(s) from the following options:
The device is being upgraded or being replaced with a newer model.
The device is being resold, donated, or permanently removed from use.
A hardware issue was encountered and the device is being replaced with the same model or a like-model replacement.
Click OK to confirm.
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