Known Issues

Applications

37027 For offline computers: 'Install Queued' tasks are getting deleted if performing 'Install Cache Server' task.

37017 Issues with custom application version status, such as the version disappearing from the grid, or the updated version not being reflected immediately after the custom app has been updated.

33414 App install/uninstall task fails on computer, but task status is displayed as 'Completed' in the Task History page.

33347 For Mac Applications: Outdated Apps store applications are not updated during scheduled maintenance period even when 'Automatically Update all App Store apps' is enabled in the policy.

31633 For Mac Applications: failed Application installation tasks are displayed as completed/successful on Task History page.

29429 Application install version is reported incorrectly on the console when a custom application with 2 different versions is installed.

28304 From computer where Cache Server is installed (Port 8080 in use); unable to connect to the computer remotely using 'Remote' action.

28182 Some apps shortcuts are not removed from the desktop after the app has been uninstalled from Deploy console.

27870 CacheServer.msi, logs, and MST files remains on computers even after Cache Server has been uninstalled from computers.

27857 Custom scripts executed as 'Run Once' are not displayed under 'Recent Activity' dialog.

27856 Resolved an issue where app name was displayed as 'Undefined' when trying to uninstall the failed app.

27847 If script type is incorrect, there is no error message displayed and the console displays status as script executed.

27763 Install button is grayed out after 2 unsuccessful download/install attempts for Custom Apps.

27741 Unable to uninstall apps when Fusion360, GOM, or Media Monkey apps are selected with other apps for uninstallation.

27731 Sometimes, computers are displayed as 'Outdated' for a few seconds after app installation/uninstallation even if there are no outdated apps installed.

27716 Application installation task remains in 'Waiting' status if Software Updater has expired on the computer.

27698 Custom App installation task remains in 'Waiting' status (for the last step) during maintenance mode.

27634 If the computer goes offline while in the process of 'First time install', status displays 'Downloading'.

27525 'Update' action is initiated on latest version if up-to-date apps are selected together with outdated apps.

27440 In certain scenarios, uninstalled apps still display 'Uninstalling' status until the page is refreshed.

27433 Cache Server does not display 'Software Updates Version' under Software Updater tab.

27431 After installing Cache Server, the system tray icon is not displayed until next reboot.

27417 After Cache Server has been installed/uninstalled on the computer, Cache Server indication mark is not updated on the console until the page is refreshed.

27395 Sometimes, failed status is displayed even after successful installation of custom apps.

27376 If an already-installed app is pushed through custom app package, the app remains in 'Waiting' state for a long time.

27364 Firefox only: In certain scenarios, reason for Failed Update is not displayed in the Action Toolbar.

27330 When failing to install x64.exe apps on 32-bit computers, Failed status does not show for selected apps.

27329 Custom apps that have been uninstalled locally from the computer are still displayed in the Custom Apps column.

27242 On Windows 7: Reason for failure is not displayed on the console when 'Drive File Stream (Google)' installation fails due to required Windows Update.

27073 In certain scenarios, app installation fails with 'Failed to locate registry' message in Software Updater logs.

OS Deployment

31629 'Capture Image' task for computers with blank Operating System column fails.

30403 If deploying OS through PXE Boot on a computer that has Deploy Agent, the Group is updated

30344 OS deployment fails if PXE Boot mode is enabled and the image associated with the Deployment Package is deleted from the Imaging Server.

30342 Sysprep fails during Capture Image but task remains active until timeout on console.

30338 Unable to select multiple deployment packages while enabling PXE Boot mode on console.

30224 'User Account Information' dialog page sometimes becomes unresponsive after clicking the 'Install' button.

30223 Some messages in the 'User Account Information' dialog page are not localized for non-English computers.

30213 Error message for Deployment Utility contains garbage strings when incorrect Active Directory User credentials are provided.

29549 Incorrect OS name is displayed on 'View Patch History’ page.

29490 Image Deployment failed on computers that had GPT style partition HDD converted to Dynamic Disk.

28455 Sometimes Faronics Deploy Agent tried re-install after Image deployment has been completed successfully.

Windows Updates

43035 Pending driver updates count are being displayed on Windows Updates page even if the 'Manage driver updates' option is disabled in the assigned policy.

42733 After enabling 'Hide Denied Updates', the Total Pending Updates column is displaying incorrect count.

39962 In particular condition, Windows Update is not started on computers in Maintenance mode.

39960 After a computer with 'Reboot Pending' task is forced shut down and restarted, the 'Reboot Required' message is still displayed on the computer.

34737 Multiple notification messages are displayed for Windows Updates 'Install All Updates' task.

33517 'Deferred' and 'Install Failed' updates count is not reflected properly under 'Pending Installation' column in Pending Windows Updates grid.

33484 Some 'Install Failed' patches are not reflected correctly in 'Failed Windows Updates' grid.

31482 'View Patch History' for Windows Updates and Applications takes a long time to load resulting in page becoming unresponsive.

29952 Some Windows Updates do not get installed on computers and there are no buttons available in the console to approve those updates.

28569 'Defer Windows Updates' dialog is displayed on computer startup even if deferred time is elapsed.

Anti-Virus

37026 After the OS Deployment is completed with Anti-Virus Policy, the computer reboots without any warning or confirmation message.

31642 Timestamps for disabled Firewall and Active Protection email alerts do not show correct Daylight Savings Time.

31609 Under 'Setup VNC' page, status is displayed as 'Waiting' even if VNC setup has been installed on the computer.

31599 When checking/unchecking the option 'Use for Anti-Virus Definitions Updates' in the Action Toolbar, the checkbox does not get updated until the page is refreshed.

31597 'Use Anti-Virus Cache Server' option does not get disabled in policy if cache server is uninstalled without unchecking Anti-Virus cache option.

31596 'Top Infected Machines Report' is taking a long time to load data and old data is displayed until the new data is loaded.

31595 Console and email alerts for viruses are not generated if viruses were deleted (not quarantined) from computers.

31591 Under 'Trusted Zones', IP addresses accept values below '1' and above '223'.

31544 When 'Use for Anti-Virus Definitions Updates' has already been disabled, 'Use Anti-Virus Cache Server' checkbox remains checked (but read only) and Anti-Virus still checks definitions on cache server.

General

40664 For Mac computers: Select computer By Tag, By Group, By Policy feature is not available for Mac computers.

39434 The inner vertical scroll bar is missing in the 'Ticket History' page.

33299 For Mac Policies: Policy sync not working on Mac computers.

33182 For Mac Policies: Mac policy name is not automatically updated after assigning policy until the page is manually refreshed.

28552 Canceling Deploy Agent uninstall process does not roll back Applications, OS Deployment, and Analytics product uninstallation.

27348 Policy changes are not applied on offline computers and changes are not synced after the computer goes online.

28405 No warning message is displayed when trying to create a group with a name that already exists.

28333 Computer goes into Maintenance mode for an hour even if the license has expired.

28318 Computer randomly goes offline in Deploy console.

28181 Policy page displays incorrect total number of applications.

28179 Patch scan frequency becomes read only when Windows Updates management is disabled in policy.

28176 Uninstallation of Deploy Agent fails if Deep Freeze client is installed on the computer.

27732 In some scenarios, Deploy Agent file version number is displayed differently from Deploy Agent version number.

27537 Memory Usage for FWAService keeps on increasing if network or Internet connection is not available.

27396 Incorrect message 'Deleted selected policy' is displayed when trying to delete a policy that is assigned to computers.

27381 After uninstalling and reinstalling Deploy Agent on cache-enabled computer, cache server indication mark is removed.

27377 Windows 7 computers connected via proxy are always displayed offline on Faronics Deploy Console.

27348 Policy changes are not applied on offline computers and changes do not sync after the computer comes online.

27328 Computers connected with LAN/WiFi are displayed in duplicates on the console under certain scenarios.

Analytics

27921 Default sorting is not implemented for Application and Computer Usage report.

27919 Incorrect date (12/31/1900) is displayed in 'Logout Time' Column when Computer Usage report is exported to CSV format.

27918 Login and Logout Time are not displayed for Application Usage and Computer Usage report when exported to CSV format.

27900 Application Update Status report does not display any entries for applications updated automatically or during maintenance schedule.

27898 Sometimes application usage is not displayed correctly under Application Usage report.

27823 Current date is displayed for all Previously Install, Uninstall and Update application in Application Update Status tab

27819 Incorrect Status is displayed in Action Column under Application Update Status tab.

27616 Sometimes, 'Total Usage' record for computers is not displayed under 'Total Usage' column in 'Computer Usage' tab.

27447 Computer time is not displayed in all applicable Analytics tab.

27443 'Patch Release Date' is not displayed for some patches under Windows Update Status tab.

27421 Version Number is not displayed for some apps in the 'Version' column under Application Update Status tab.

User Management

39430 In the 'Active Directory Setup' page, the 'Search' and 'Filter' buttons are not displayed for columns when 'View Search and Filter' function is enabled.

36513 Changes to settings made by the logged in Administrator for another Administrator are not saved when the other Administrator has access to sites that the logged in Administrator does not have.

31471 Mac computers are not being displayed for Deploy User with Remote Support permission.

27534 In certain conditions for Admin users, not all assigned sites are displayed in the Action Toolbar.

Remote

31504 For Mac computers: Sometimes VNC Setup dialog appears again even after setup has been performed on the computer.

31466 For Mac computers: 'Authentication Failed Error' message is displayed when setting up VNC with password containing dollar ($) character.

30413 For Mac computers: Black screen showing during Remote VNC connection on random Mac systems.

29964 Unable to perform 'Setup VNC' while the computer is in maintenance mode, with the error message 'Computer is offline'.

29535 Remote connection gets disconnected after around 30 seconds if accessing computer remotely and not logging in.

29199 VNC connection fails with 'Connection failed - Invalid protocol' error message until modules are updated on computers.

29164 If VNC has been installed before module update, and the module has been updated, connecting to VNC after the module update fails and authentication is rejected.

28442 Remote connection gets disconnected within a minute if Windows Defender protection is enabled on computer.

28024 Unable to use 'Start Windows key' in remote session when the computer is accessed remotely.

27730 When using Firefox browser, unable to connect multiple remote connections.

27729 When using Firefox browser, 'FRCServer.exe' remains running on client computers after clicking Remote and cancel action.

27697 Sometimes, FRCClient.exe disappears and is displayed in the Task Manager only when trying to connect remotely.

27680 When using Firefox browser, 'FRCClient.exe' is downloaded every time when trying to connect to the computer remotely.

Remote Pro

44497 "Remote Pro" column is displayed on Diagnostics page even if Remote Pro contract is not added.

44452 Sometimes Remote Pro would not get installed when using the Full Installer even if Remote Pro is enabled in the policy.

44384 Remote Pro failed to connect to computers that are using proxy internet connection.

44352 Cannot log in to Server OS due to being unable to send CTRL+ALT+DEL action to remote computer during remote session.

Deploy Diagnostics

30034 Error message is not displayed when trying to select a computer while OS Deployment task is in progress.

30025 Cache Server status is not updated if Cache Server service is stopped or disabled on the computer.

Inventory

31469 For Mac computers: Unable to Create New Group through the Action Toolbar.

30252 Action toolbar does not display actions for Windows when the list of selected computers includes a Mac computer.

Deploy Agent

41895 After uninstalling Faronics Deploy Agent from a computer, the 'Remote Desktop' options are not restored to original settings and locked. (Case No. GTM-219-50774)

36968 Windows 7 and Server 2008 do not report to Console if Deploy Agent is installed using MSI installer.

31782 Computer is not displayed as offline in Faronics Deploy when the machine goes to Sleep.

31762 Deploy Agent service crashes if Applications 'Status.xml' is corrupted.

Configuration

36474 'Permit User to Modify Wallpaper' option is set to 'Yes', however, user is not able to change the wallpaper on the computer.

33274 Apply configuration task failure status is not updated if PowerShell version is not supported on computer.

Active Directory

33292 Active Directory connector installation task entry is duplicated with a new entry for same computer under Recent Activity.

33291 Failed Active Directory connector installation is displayed 'Failed' under Recent Activity, but is displayed as 'Completed' in Task History.

33255 Active Directory connector failed to communicate with server when using proxy server to connect to the Internet.

Scheduled Tasks

44084 In certain conditions, after a computer was removed from the console, scheduled tasks are still being executed on the computer.

44045 When selecting existing preset 'Schedule Task' settings, the 'Schedule' and 'Conditions' settings are not applied in schedule task (for One Time or Recurring).

36007 Failed status for scheduled task for Application Installation does not get updated properly on the console.

36020 Under Task History, Recent Activity tab shows incorrect data for tasks queued for offline computers.

36021 'Reboot Required' message boxes are displayed after each completed task, resulting in multiple messages displayed on the computer.

35998 When using the parameter 'Equals or Does Not Equal', Scheduled tasks with strings containing comma are not executed.

Tickets

45099 Upgrading the latest Deploy Agent takes long time if Ticketing Pro service is enabled on the computer.

MDM

45728 Not all device details get synced when performing 'Sync device info' or 'Refresh device info' actions.

45727 'Carrier Name' information is not updated on the console even when the device has a SIM card.

45688 On Firefox browser: In particular condition, user gets logged out after refreshing the policy page.

45686 In certain conditions, 'Remove Device' dialog is launched for limited admin user for Lite devices.

45632 Device location is not being updated in the console even if location is updated in MDM App in some conditions.

45580 MDM App displays popup window for choosing modes (Standard or Lite) even if the App is already in Standard mode.

45548 MDM Lite: Device is still displayed on the console even after MDM Lite App has been uninstalled from the device.

44568 'Set Up MDM' and 'MDM Setup' popup windows overlap each other when there are no devices enrolled.

45124 Some iOS apps are displayed as outdated versions even after being updated to the latest version.