Known Issues

Windows and Mac

47387 In certain conditions during remote sessions with multiple Students, the Teacher is not able to switch from one Student to another.

47386 Sometimes, duplicate entries of a Student computer would show during remote session.

47384 When trying to remote log in to a Student computer, the 'Log On' button disappears when invalid credentials are entered.

47181 The 'Confirm Screen Share' dialog is displayed on the task bar (dock) even after confirming the action.

47179 After failing to remote to a Student computer, the next successful attempt results in the Actions menu becoming disabled.

45338 USB Hard drives are not getting disabled on Student computers even when 'Disable Drives' (under Class Settings) is selected.

45309 In certain conditions, the 'Migrate' option remains available even after the Students have been updated to the latest version.

45276 Student computers are displaying the message 'THERE IS NO CLASS ACTIVE AT THIS TIME' after the Teacher switches between Class ID to Classroom.

45271 When trying to load Classroom on the Teacher console, Student computers are taking a long time to load on the Teacher console.

45208 Sometimes Student computers are not reported to the Teacher console after starting the class or not dismissed after class is ended.

---

Windows

46073 On Windows 8.1 (64-bit): Notification when the Teacher accesses Student computer is not displayed on the Student computer.

46072 When performing remote action on multiple Student computers, notification regarding accessing Student computers is displayed only on the first Student.

44135 For Students on Windows 8.1 systems: Banned words are not showing on the Teacher console.

44122 For Students on Windows 8.1 systems: Keystroke monitoring functionality is not working.

43885 When performing Remote session on offline and online Student computers, the window for offline Students does not get minimized after clicking the OK/Cancel button.

43822 In certain cases, the Student computer is out of the class but is displayed online in the Teacher console.

40732 In particular condition, keyboard and mouse get unlocked on Student computer even if keyboard/mouse is locked, or lock screen limit is active.

40679 On Windows 8.1: Sometimes, Insight Student icon does not get displayed in the System Tray on Student computers after installing and restarting the computers.

40670 Incorrect error message is displayed when Teacher console goes offline while in the process of getting file from Student computers.

40626 On Windows 11: Sometimes mute/unmute status does not get updated on Student console.

40571 Incorrect error message is displayed on the Teacher console when transferring files to Student computers and there is not enough free space on the folder location.

40569 Incorrect error message is displayed on the Teacher console when transferring files to folders that do not have write permission on Student computers.

40512 In a particular condition, when sending tests to logged off or offline Student computers, test status is displayed as 'Test in Progress' on Teacher console, but is not started on the Student computer.

40137 In particular condition, black screen gets displayed on Student computers running Windows 8.1.

39968 Incorrect keystrokes getting displayed.

39854 Student thumbnails do not display the correct icon/status after the Teacher applies limits to the Student computers.

39775 'Disable Drives' action fails on computers that have open documents on the removable drives when it is being disabled; computers are not rebooted and drives are not disabled.

39719 When selecting to Share Student screen, the Teacher screen gets displayed to all Students instead.

39662 In certain scenarios, Teacher is unable to perform actions from the Teacher console when trying to remote to Student computers.

39645 'Mute Speaker' restriction does not get removed from Student computers even after they lose connection with the Teacher console.

39635 On Windows 8.1: When performing Lock Screen limit on Student computers and the computer has restarted, the Lock screen does not get displayed.

39632 When Students Raise Hand/Lower Hand while the Teacher console is offline, the status does not get updated on the Teacher console when the Teacher goes online.

39627 Keyboard and mouse lock issues when Student computers lose connection with the Teacher computer.

39597 Lock screen issues when Student computers lose connection with the Teacher computer.

39593 Lock screen limit gets disabled on Student computers after a hard reboot.

---

Mac

47329 Connector on MacOS 13.6: When Insight Connector is installed and the Student computer is restarted, the Remote Control and Share Screen functions are not working.

46061 On Mac Connector computer: Teacher Activity log file is not getting created in user's protected folders (such as Desktop, Documents).

46033 When changing settings using command line, the changes do not take effect until the Student/Teacher logs off then logs on, or restarts Insight Agent or the Console.

43857 When disabling Student keyboard and mouse during Remote, the Teacher keyboard and mouse are disabled as well.

43776 Mac installers wording 'Install', 'Installer', 'Installation' appear in places even for the uninstallation process.

43338 Insight Teacher not able to remote connect to Student computer caused by insufficient Accessibility and Screen Recording permissions for FIStudentUI.app. (Case No. YXT-428-14412)

43322 Complete OS name should be displayed under OS column on 'Applications Running on Student Computer' dialog.

43264 On a Chromebook device, the screen flickers after Students try to answer a 'Fill in the blanks' question.

43224 Grayed out Student cards are still displayed on the Teacher console after uninstalling all Student computers from the Teacher console.

43160 If Class is set to Autolaunch, but Teacher console is not launched, Student notifications (Chat, Raised Hand, Question) sent during this time do not appear on the Teacher console after the console is launched.

43147 Student cards are displayed overlapping each other when creating and loading new class from existing class (with layout saved).

41999 Live Test Results are displayed twice on Student computers.

41919 Upgrade Insight Student action is not working while non-admin user is logged on to Student computer.

40738 Web Filtering restriction on Student computers does not work on Chrome browsers when the 'Enable Web History’ option is not selected during Insight Student installation.

40722 When collecting file from Student computers running Windows OS, the file is not saved in the designated folder location on the Teacher computer.

40687 Sometimes, Insight Student does not start after switching users.

40665 Transferring files from the Teacher computer to Student computers with multiple users results in the file not getting saved on the designated folder or other users having Read-Only access to the files.

40655 'Close All Apps/End task' actions are not properly implemented on apps that have open documents.

40653 Banned words do not get displayed on the Teacher console if the banned word was corrected while being typed.

40582 Built-in apps (except Safari and third-party apps) are not launching on Student computers when the Teacher performs 'Launch Application’ action.

40571 Incorrect error message is displayed on the Teacher console when transferring files to Student computers and there is not enough free space on the folder location.

40548 Collected files from Student computers (when connected through Insight Connector) are prefixed with a backslash ('\') character.

40537 Unable to transfer or play files on Student computers if there are no Class Settings selected or defined for the current class session.

40204 Unable to perform Restart/Shutdown on Student computers when multiple users are logged in.

40203 Unable to perform Logoff on Student computers when multiple users are logged in.

40202 When multiple users are logged in, Actions or Limit functions performed by the Teacher are not getting applied to the current user.