> For the complete documentation index, see [llms.txt](https://docs.faronics.com/faronics-deploy-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing.md).

# Help Desk Tickets

- [Enabling Ticketing](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/enabling-ticketing.md)
- [Enable Ticketing for Your Organization](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/enabling-ticketing/enable-ticketing.md): This enables end-users to submit tickets from their computers.
- [Enable Email Alerts for Incoming Tickets](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/enabling-ticketing/enable-ticketing/email-alerts-for-incoming-tickets.md)
- [Enable Ticketing for a User](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/enabling-ticketing/enable-ticketing-for-a-user.md)
- [Ticketing Emails](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/enabling-ticketing/setup-ticketing-emails.md)
- [Ticket Actions](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions.md)
- [Create a Ticket](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/create-a-ticket.md)
- [Edit a Ticket](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/edit-a-ticket.md)
- [Add a Note to a Ticket](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/add-a-note-to-a-ticket.md)
- [Assign Ticket (To a User)](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/assign-ticket-to-a-user.md)
- [Assign Owner (To a Ticket)](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/assign-a-ticket.md)
- [Change Status of a Ticket (Open, In Progress, Closed)](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/change-status-of-a-ticket-open-in-progress-closed.md)
- [Download a File Attached to a Ticket](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/download-a-file-attached-to-a-ticket.md)
- [View a Ticket](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/view-a-ticket.md)
- [View History](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/view-history.md)
- [Export a Report of All Tickets to a CSV File](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/export-a-report-of-all-tickets-to-a-csv-file.md)
- [Remote Access a Computer via a Ticket](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticket-actions/remote-access-a-computer-via-a-ticket.md)
- [Ticketing - Mapping Email IDs](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/ticketing-mapping-email-ids.md)
- [Fair Use Policy - Ticketing](https://docs.faronics.com/faronics-deploy-docs/german-1/ticketing/fair-use-policy-ticketing.md)