# Ticket Actions

Select a ticket and click _Ticket Actions_, then select whether to _View Ticket, Edit Ticket_ or _Delete Ticket_.

Change the status of a single or multiple tickets by clicking on the name of a ticket or using CTRL+CLICK or SHIFT+CLICK (CMD+CLICK for Mac) to select multiple tickets. Click Ticket Actions on the top right and select _Open, In Progress_ or _Closed_.

Alternatively, click on the Computer name to call up the Action Toolbar where you can change the ticket status of the selected computer.

_Open_ tickets can be changed to _In Progress_ or _Closed_ status.

_In Progress_ tickets can be changed to _Closed_ status.

_Closed_ tickets can be changed to _Open_ status.

When closing a ticket, you can choose to send an email to the user who submitted this ticket confirming that the ticket has been closed.

## View Ticket

Complete the following steps to view a ticket:

1. Select a computer.
2. Click _Ticket Actions > View Ticket_.
3. Click _Edit_ to edit the ticket, or click _Close Ticket_ to close the ticket.

Alternatively, double-click on a cell of the selected ticket to view the ticket details and click _Edit_ to edit the ticket.

## Edit Ticket

Complete the following steps to edit a ticket:

1. Select a computer.
2. Click _Ticket Actions > Edit Ticket_.
3. Edit the _Status, Owner, Assigned To_, and _Description_.
4. Attach or remove files and user.
5. Click _Save_.

Alternatively, double-click on a cell of the selected ticket to view the ticket details and click _Edit_ to edit the ticket.

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